How long will it take for my PRE-ORDER to arrive?
Preorders will take around 1-2 weeks for production and another week to arrive to our warehouse. Please keep in mind that if you are ordering a pre-ordered product, there may be uncontrollable delays, however, we are working hard to get it to you within 2-3 weeks!
How long will it take for my order to arrive?
We take around 2 to 3 business days to prepare and package your order. Please follow this chart based on the location of your shipping address:
Shipping time (business days)
4 to 8 days
|Canada||10 to 15 days|
|Other (International)||2 to 4 weeks|
Please note that we may be experiencing delays due to the COVID-19 pandemic. We really appreciate your patience during this time!
Can I return/and or exchange my order?
We accept returns & exchanges within 7 days of order delivery! We really want everyone to be happy with EBI merchandise and completely understand if you’d like to process a return. Please keep the original packaging intact. Keep in mind that additional shipment fees may be needed to process a smooth return.
Can I return/and or exchange if my order is international?
Currently through Shopify, we are unable to provide exchanges at this time for international orders. However you are able to return your order for a refund. Keep in mind that the return shipping fees will be at your expense. So we strongly suggest you check out our size chart to ensure that you get the correct size!
Help! I don't know what size to get!
There is a size chart alongside every product available! Please compare the measurements to your favorite hoodie at home to ensure that you will be happy with how it fits.
If you ordered the wrong size, you can email firstname.lastname@example.org to change your size before it ships out. However, if you already received a shipping confirmation email, we’ll try our best to assist you in exchanging the hoodie for your proper size or processing a return.
However, our sizes may be limited so the best thing to do is double-check the product measurements before ordering!
Can I exchange my size for a different size?
Yes, we accept size exchanges as long as we are informed within 7 days of product delivery. However, you may have to compensate for shipping fees so we strongly suggest you check out our size chart to ensure that you get your perfect size.
I made a mistake on my shipping address. Can I change my address?
Yes, definitely, as long as your order has not been shipped out yet. Please email us at email@example.com and we can help change your address as soon as possible. However, if the order has already been marked as shipped and there is tracking information, we are unable to change the address.
How do I take care of Ebi products?
All hoodies are machine washable, but it is suggested to hang-dry the hoodie afterwards to reserve quality and longevity. Our hoodies are made to be able to handle machine-drying, but we strongly recommend against it to keep the material in its best condition. Drying it flattened out on a surface will avoid any unwanted creases.
When will my back-ordered item arrive?
Due to COVID-19, we have been experiencing a lot of unexpected delays that are out of our hands. The dates are only estimates and can change at anytime. However, once we get the restocks it will be fulfilled asap!
I don't see my question answered. Who can I contact for help?
Please contact firstname.lastname@example.org and we will try to get back to you as soon as we can. We are extremely grateful for your patience and hope we can give the best service possible. Thanks so much for shopping Ebi and we hope we can assist you as soon as possible! :)